Saturday, December 1, 2012

FREE webinar - Tech-Savvy Staff: Better Service for Library Users

Dec 4 Would you like to help staff gain the tech skills they need in order to effectively assist patrons? Join our webinar on Tuesday, December 4 at 11 a.m. Pacific time to find out how one library succeeded with this challenging staff development goal. Penny Talbert, Executive Director of the Ephrata Public Library (PA), realized that the library staff needed to have strong technology skills and created a program to help them achieve competency, "Long gone is the card catalog and simple reference questions. We are now living in a technological world. When people visit the library, their questions often deal with computers and we have to be ready to serve them. As resources and technologies change, we have to be on the cutting edge - to help patrons with basic computer questions as well as those that are working on more complex projects. This is our job as a library. We must provide excellent service in order to receive excellent support."